平衡计分卡在构建医院核心竞争力中的应用研究
平衡,核心竞争力,平衡计分卡,医院,医疗市场,1人才智慧是根本,3技能技术是重点,4学习创新是基础,5协调整合是关键,6特色优势是品牌,7优质服务是形象,8组织管理是保障,参考文献
【摘要】 目的 打造医院核心竞争力,扩展医疗市场覆盖面。 方法 借鉴核心竞争力和平衡计分卡原理,引进医疗市场竞争机制。 结果 医院核心竞争力要素:人才智慧、知识信息、技能技术、学习创新、协调整合、特色优势、优质服务、组织管理。 结论 医院核心竞争力增强,能使病人得到实惠,医院获得效益。关键词 核心竞争力 平衡计分卡 医院 医疗市场
Application of the balanced scorecard in construction of the hospital core competitiveness
Zeng Weiliang
College of Economics and Management,Beijing Jiaotong University,Beijing100044
【Abstract】 Objective To create the hospital core competitiveness,and to expand the occupation of medical market.Methods The core competitiveness and the balanced scorecard were used as reference,and the market com-petition mechanismwas introduced.Results The elements of hospital market competition include talent intelligence,knowledge information,skill technology,study innovation,coordinate and integration,characteristic advantage,good service and organizational management.Conclusion The hospital core competitiveness is strengthened,which could receive more benefit not only patients but also the hospitals. ......
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