摘要：目的：进一步提高护理质量，吸取教训，避免护理纠纷的发生。方法：分析我院近10年来26宗护理纠纷。结果：发现引起纠纷的主要有护理人员素质差、收费不当、专业护理知识不够，患者医学知识欠缺及护士工作强度大等方面原因。结论：预防纠纷的发生要树立良好的护理道德，加强责任心，避免带情绪上班，加强业务知识学习，合理收费和与患者语言沟通等。

    关键词：护理；纠纷

    Analyse the Cause Prevention and Countermeasure of Nursing Dispute

    CHENG Zi-cheng

    (Department of Pediatrics, Maoming People’s Hospital, Guangdong Maoming 525000,China)

    Abstract: Objective: To improve the nursing quality, absorb lessons, avoid nursing dispute. Metbods: 26 cases of nursing dispute for ten years were analysed. Results: The cause of nursing dispute were the low quality of nursing, the improper charge, lacking of speciality nursing knowledge, the large work of nurses and the patients lacked of medicine knowledge and so on. Conclusion: To prevent dispute it need to establish good nurse morality, strengthen sense of responsibility, avoid being on duty with feelings, strengthen to study speciality knowledge, reasonable charge and good langvage link up with patierts.

    Key words:Nursing;Dispute

    为了避免这些纠纷发生 ......