智能化门诊药房药品有效期闭环管理的探索与实践(1)
摘 要 目的：探索智能化門诊药房药品有效期闭环管理的模式，为提高药品有效期管理的水平、保障患者用药安全提供参考。方法：从调配系统、物流系统、温湿度监控系统、近效期药品的管理、内部质控和绩效考核等几个方面对我院新院区的智能化门诊药房药品有效期闭环管理模式与实践情况进行总结，并对新老院区患者的各项指标满意度进行比较。结果：我院新院区建立了智能化药品调配系统、物流和信息流系统、温湿度监控系统，并制定了近效期药品管理、内部质控和绩效考核制度，优化了药品有效期管理工作流程，改善了药房工作环境，提高了药学服务质量和药房管理水平。新、老院区门诊药房患者满意度调查结果显示，新院区患者各项指标(服务态度、工作质量、药物咨询、候药时间)的满意率均较老院区有不同程度的提升，其对特殊贮存提示、候药时间的满意率均显著高于老院区，差异有统计学意义(P<0.05)。结论：我院智能化门诊药房在设计和管理理念方面较原先有明显提高，药品有效期管理更加科学、合理，患者满意率得以提升。
关键词 智能化;门诊药房;药品有效期;闭环管理
中图分类号 R952 文献标志码 A 文章编号 1001-0408(2020)22-2796-05
DOI 10.6039/j.issn.1001-0408.2020.22.19
ABSTRACT OBJECTIVE： To explore the closed-loop management mode of drug valid date in the intelligent outpatient pharmacy， and to provide reference to improve the management level of drug valid date and ensure the safety of drug use in patients. METHODS： The model and practice of closed-loop management of drug valid date in the intelligent outpatient pharmacy were summzired from the aspects of dispensing system， logistics system， temperature and humidity monitoring system， management of drugs to be about to expired， internal quality control and performance evaluation. The patients’ satisfaction degree of the indicators were compared between the new and old hospital districts. RESULTS： The intelligent drug dispensing system， logistics and information flow system， temperature and humidity monitoring system were established in the new district of our hospital， and management system of drugs to be about to expire， internal quality control and performance evaluation system were established. The workflow of drug validity management was optimized， the pharmacy working environment was improved， and the pharmaceutical service quality and pharmacy management level were improved. The results of satisfaction survey of outpatients in new and old distrcts showed that the indicators of patients’ satisfaction (service attitude， work quality， drug consultation， waiting time) in new distrct were improved to different extents， compared with old district. The satisfaction of special storage tips and waiting time in new district were all significantly higher than old district， with statistical significance (P<0.05). CONCLUSIONS： The design and management concept of intelligent outpatient pharmacy in our hospital has been significantly improved， the drug valid date management is more scientific and reasonable than before， and the patient satisfaction is improved.
KEYWORDS Intelligent; Outpatient pharmacy; Drug valid date; Closed-loop management, http://www.100md.com(周良 陈蓉)
关键词 智能化;门诊药房;药品有效期;闭环管理
中图分类号 R952 文献标志码 A 文章编号 1001-0408(2020)22-2796-05
DOI 10.6039/j.issn.1001-0408.2020.22.19
ABSTRACT OBJECTIVE： To explore the closed-loop management mode of drug valid date in the intelligent outpatient pharmacy， and to provide reference to improve the management level of drug valid date and ensure the safety of drug use in patients. METHODS： The model and practice of closed-loop management of drug valid date in the intelligent outpatient pharmacy were summzired from the aspects of dispensing system， logistics system， temperature and humidity monitoring system， management of drugs to be about to expired， internal quality control and performance evaluation. The patients’ satisfaction degree of the indicators were compared between the new and old hospital districts. RESULTS： The intelligent drug dispensing system， logistics and information flow system， temperature and humidity monitoring system were established in the new district of our hospital， and management system of drugs to be about to expire， internal quality control and performance evaluation system were established. The workflow of drug validity management was optimized， the pharmacy working environment was improved， and the pharmaceutical service quality and pharmacy management level were improved. The results of satisfaction survey of outpatients in new and old distrcts showed that the indicators of patients’ satisfaction (service attitude， work quality， drug consultation， waiting time) in new distrct were improved to different extents， compared with old district. The satisfaction of special storage tips and waiting time in new district were all significantly higher than old district， with statistical significance (P<0.05). CONCLUSIONS： The design and management concept of intelligent outpatient pharmacy in our hospital has been significantly improved， the drug valid date management is more scientific and reasonable than before， and the patient satisfaction is improved.
KEYWORDS Intelligent; Outpatient pharmacy; Drug valid date; Closed-loop management, http://www.100md.com(周良 陈蓉)