【摘要】沟通是指人与人之间相互传递、交换和理解信息的过程。即人与人之间交流思想、观点、态度、情感及其信息的过程。护理管理者若能巧妙的运用沟通技巧,则不仅能顺利地开展工作,获得下属的支持,上级的信任,患者的赞誉,达到预定的目标,更是良好护理品质的保证。

    【关键词】沟通;护理管理

    Communication in nursing management function

    Wang Qian

    【Abstract】Communicates is refers to between the human and the human transmits, the exchange and the understanding information process mutually. Namely between the human and the human exchanges the thought that the viewpoint, the manner, the emotion and the information process. Nurses the superintendent, if can the ingenious utilization communication skill, then not can only do the work smoothly, earns subordinate’s support, higher authority’s trust, patient’s praise, achieves the predetermined goal, is the good nursing quality guarantee.

    【Key words】Communicates; Nursing management

    【中图分类号】R47【文献标识码】C【文章编号】1002-574X(2010)09-0254-01

    沟通是指人与人之间相互传递、交换和理解信息的过程[2] ......