【摘要】 目的 探讨门诊多元化预约服务系统的应用效果。方法 采用便利抽样法抽取2018年1月至4月在门诊实行门诊多元化预约就诊的250例患者设为观察组，同法抽取传统人工服务窗口挂号就诊的250例患者为对照组，观察比较两组患者候诊时间与患者对门诊就诊工作的满意率。结果 观察组患者候诊时间短于对照组，对门诊就诊工作满意率高于对照组，两组比较差异有统计学意义(P<0.01)。结论 门诊多元化预约挂号服务系统有利于缩短患者的候诊时间，提升患者对门诊就诊工作的满意度。

    【关键词】 门诊；预约挂号；候诊时间；满意度

    中图分类号：R197.32 文献标识码：A DOI：10.3969/j.issn.1003-1383.2018.04.022

    【Abstract】 Objective To explore the application effect of diversified appointment registration service system in outpatient department.Methods Convenient sampling method was used to select 250 patients who had made diversified appointments in outpatient department from January to April 2018(observation group).And 250 patients who registered with traditional artificial service window were selected as control group by the same method.And then ......