(四川省自贡市第一人民医院四川自贡643000)【摘要】目的：为了解门诊患者就诊各环节所花费时间，为优化我院门诊流程提供参考依据。方法：调查人员一对一全程跟随记录患者就诊各环节所花费的时间。结果:挂号平均花费时间为4.44分钟，平均候诊时间为55.1分钟，平均就诊时间为6.73分钟，平均排队缴费时间为9.35分钟，平均排队取药时间为5分钟，平均辅助检查时间为52.7分钟，辅助检查耗时最多的为B超，平均耗时47分钟;结论：门诊患者就诊过程中，候诊、辅助检查耗时过多，需采取针对性措施加强管理。【关键词】门诊患者;就诊时间;分析【中图分类号】R197.3【文献标识码】A【文章编号】1004-5511(2012)04-0051-01 【Abstract】Objective to understand how much time the outpatients spent on each out-patient department in order to offer Reference to optimize the Outpatient service process of our hospital. Investigator following patients writes down the time spent on each out-patient department in the whole course of record. The result that the average time of registration was 4.44 minutes, the average waiting time was 55.1 minutes, the average visiting time was 6.73 minutes, the average time of payment was 9.35 minutes, the average time of Getting Drug was 5 minutes, the average time of auxiliary examination was 52.7 minutes, the average time of B-ultrasonic examination was 47 minutes which took more time than any other auxiliary examination. The conclusion that the outpatients spent too much time on auxiliary examination and waiting in the service process. It is necessary to take corresponding measures to strengthen management.【Key words】outpatient ......