【摘要】通过加强护患接触的各个环节的管理、改善人员状况、加大培训力度等来改进服务，提高患者满意率，构建和谐的护患关系。

    【关键词】和谐；护患关系；患者满意率

    Constructs harmoniously protects the trouble relations

    ZHANG De-fei

    【Abstract】Department by strengthening the nurse-patient contacts in the various segments of management,improve staff conditions, such as increasing training efforts to improve services, enhance patient satisfaction rate,the building of a harmonious relationship between the nurses and patients.

    【Key words】Harmony;Nurse-patient relationship;Patient satisfaction rate

    当前医疗环境复杂 ......