【摘 要】目的：探究人性化护理服务模式应用于眼科门诊护理管理工作中的价值。方法：选取我院眼科门诊在2018年6月至2018年10月期间接诊的160例眼科疾病患者作为研究对象，随机分成对照组(n=80)采用常规护理、观察组(n=80)采用人性化服务模式护理，观察两组患者的护理满意度情况。结果：对照组患者非常满意30例，一般满意40，不满意10例，护理满意度为87.5%；观察组患者非常满意43例，一般满意36，不满意1例，护理满意度为98.8%。组间比较差异明显，具有统计学意义(P<0.05)。结论：眼科门诊护理管理工作中应用人性化护理服务模式，可以有效改善患者不良情绪，减少护理不良事件发生，临床效果确切患者护理满意度高。

    【关键词】眼科门诊、眼科护理、人性化护理服务模式

    Study on the Value of Humanized Nursing Service Model in Nursing Management of Ophthalmological Clinic

    Li Yan-yan(Liaocheng Guangming Ophthalmological Hospital，Liaocheng Shandong，252000，China)

    Abstract：Objective To explore the value of humanized nursing service model in ophthalmic outpatient nursing management.Methods： 160 patients with ophthalmic diseases in our ophthalmic clinic from June 2018 to October 2018 were randomly divided into control group (n=80) with routine nursing and observation group (n=80) with humanized service mode nursing.The nursing satisfaction of the two groups was observed.Results： 30 patients in the control group were very satisfied ......