[摘要] 目的 主要了解年轻护士发生安全防范能力不足的原因。探讨护患纠纷的原因分析及预防对策。方法:采用回顾性统计学方法对我院6年来25例病人对急诊年轻护理方面的投诉原因进行分析。结果 其发生与年轻护士专业知识欠缺、临床操作不熟练、应急应变能力差、工作缺乏条理性、环境角色适应不良、沟通障碍、服务态度、职业意识及法律意识淡薄有关。结论 加强年轻护士岗前培训、提高法律意识、规范护士行为,改善服务态度,营造温馨环境,强化理论知识和操作技能训练,加强护患沟通是减少护患纠纷的关键。可以提高青年护士的安全防范意识,预防护理纠纷发生。

    [关键词] 年轻急诊护士;防范能力;原因对策;管理技巧

    [中图分类号] R473 [文献标识码]A[文章编号]

    [Abstract]: objectivemainly about young nurses Security Defense deficiencies. Discussion of nurse-analysis of the causes and prevention strategies. Methods a retrospective statistical methods used in six years to 25 cases of patients on the areas of emergency young cause of complaint. Results they occur and the lack of professional knowledge young nurses, clinical unskillful, emergency response capabilities and the lack of clarity, the environmental role maladjustment, communication disorders, service attitude and professional awareness and legal sense. Conclusion strengthen young nurses training, enhance legal awareness, specifications, service improvement nurse attitude, comfortable environment, strengthen the knowledge and skills training, strengthening nursing is to reduce disputes. You can improve the safety of young nurses awareness, preventive care dispute. ......