摘 要 通过对本院病区护士进行住院药房满意度调查与意见征集，发现住院药房的整体管理较好，工作人员服务意识强，而与病区护士的衔接过程中细节方面有待提高。本文提出优化住院药房服务流程的建议，提高服务质量，创建有效的药护沟通平台。

    关键词 住院药房 满意度 服务能力

    中图分类号：R952 文献标识码：C 文章编号：1006-1533(2015)03-0058-04

    ABSTRACT Based on the satisfaction survey and opinion solicitation in the ward nurses of the inpatient dispensary in our hospital， we found that the overall management of the inpatient dispensary was good and the staff had strong sense of service， however ......