人性化服务在门诊挂号的运用
摘要：目的：探讨门诊部在挂号中提倡人性化服务的过程和方法。要求：针对门诊部患者的特殊性，全面贯彻人性化服务，在环境中更加人性化的同时，着重提高护理人员专业技能，改善服务态度，提高服务质量，从而打造良好的就医环境。结果： 解除了患者焦虑，恐惧的情绪，满足了患者生理、心理、社会精神方面的合理要求，充分让患者感受到了人性化的护理服务。关键词：人性化服务 门诊 挂号
The user friendly service in the outpatient service registration utilization
Ren Junmei
Abstract:The goal discussion outpatient clinic advocates the user friendly service in the registration the process and the method.Request：In view of the outpatient clinic patients particularity,implements the user friendly service comprehensively,while the environment even more user friendly,enhances the nursing staff specialized skill emphatically,the improvement service attitude,improves the grade of service,thus makes good goes see a doctor the environment.Results:Relieved the patient to be anxious,the frightened mood,has satisfied the patient physiology,psychological,the social energetic aspect reasonable request,let the patient feel the user friendly nursing service fully. ......
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