“情绪工作”研究概况(6)
[29] Martin J, Knofoff K, Bechman C. An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at the body shop. Administrative Science Quarterly, 1998, 43: 429~469
[30] Williams C. Sky service: The demands of emotional labour in the airline industry. Gender, Work and Organization, 2003, 10(5): 513~550
[31] Opengart R. Emotional intelligence and emotion work: Examining constructs from an interdisciplinary framework. Human Resource Development Review, 2005, 4(1):49~62
A Review on Emotion Work
Zhang Huihua1, Ling Wenquan1, Fang Liluo 2
(1The Enterprise Management Department of Management Academy, Jinan University, Guangzhou 510632, China)
(2The Institute of Psychology, Chinese Academy of Science, Beijing 100101, China)
Abstract: The article reviews the research term, the definition’s origin and development, the dimension theories, the scales, the antecedents, the strategies, the consequences and the mechanisms of emotion work, also points out that the future researches should stress on how to integrate emotion work into human resource management practice except for the relative base theory problems of emotion work.
Key words: emotion, emotion work, emotion theory.
[ 上 页 ], http://www.100md.com(张辉华 凌文辁 方俐洛)
[30] Williams C. Sky service: The demands of emotional labour in the airline industry. Gender, Work and Organization, 2003, 10(5): 513~550
[31] Opengart R. Emotional intelligence and emotion work: Examining constructs from an interdisciplinary framework. Human Resource Development Review, 2005, 4(1):49~62
A Review on Emotion Work
Zhang Huihua1, Ling Wenquan1, Fang Liluo 2
(1The Enterprise Management Department of Management Academy, Jinan University, Guangzhou 510632, China)
(2The Institute of Psychology, Chinese Academy of Science, Beijing 100101, China)
Abstract: The article reviews the research term, the definition’s origin and development, the dimension theories, the scales, the antecedents, the strategies, the consequences and the mechanisms of emotion work, also points out that the future researches should stress on how to integrate emotion work into human resource management practice except for the relative base theory problems of emotion work.
Key words: emotion, emotion work, emotion theory.
[ 上 页 ], http://www.100md.com(张辉华 凌文辁 方俐洛)