[摘要] 目的：分析近年来我院药学服务出现的差错及纠纷，制订相应的整改措施。方法：综合近年来我院门诊药房药学服务中出现的差错及纠纷实例，分析出现差错及纠纷的原因。结果：药学服务差错及纠纷发生的形式多种多样，主要由药学服务人员业务不精和药房管理制度不完善引起。结论：医院药学服务需建立完善的管理制度，提高药学服务人员的综合素质。

    [关键词] 药学服务；差错与纠纷；措施

    [中图分类号] R95 [文献标识码] C[文章编号] 1673-7210(2010)11(b)-127-03

    Pharmaceutical care disputes and solutions in pharmacy of our hospital

    LI Xiangping, GUO Tingjiang, LI Dianming

    (The People′s Hospital of Jiyuan City, He′nan Province, Jiyuan 454650, China)

    [Abstract] Objective: To analyze the errors and disputes arise of pharmaceutical care in our hospital in recent years, and to develop appropriate corrective measures. Methods: In recent years, hospital outpatients pharmacy comprehensive pharmaceutical care disputes arising from errors and instances of errors were collected, and the reasons for disputes were analyzed. Results: The pharmaceutical care errors and dispute various forms, mainly grouped into pharmaceutical service business was not precise, and pharmacy management system was imperfect cause. Conclusion: Hospital pharmacy services need to establish a sound management system, improve the comprehensive pharmacy service quality. ......