基于Servqual模型构建血透中心护理服务质量评价量表的信效度研究(4)
[4] Lee SM，Lee DH，Kang CY. The impact of high-performance work systems in the healthcare in dustry：employee reactions，servicequality，customer satisfaction，and customer loyalty [J]. Serv Ind J，2012，32(1)：17-36.[5] Kidney Disease：Improving Global Outcomes(KDIGO)CKD Work Group. KDIGO 2012 Clinical Practice Guideline for the valuation and Management of Chronic Kidney Disease [J]. Kidney inter ......
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