王明静 孙庶丽 李玲玲

    [关键词] 采供血;全面质量管理;不合格项;持续改进

    [中图分类号] R373.1/R457.1? ? ? ? ? [文献标识码] C? ? ? ? ? [文章编号] 1673-9701(2021)23-0154-04

    Application of total quality management mode in blood collection and supply institutions

    WANG Mingjing? ?SUN Shuli? ?LI Lingling

    Weihai Center Blood Bank of Shandong Province，Weihai? ?264200，China

    [Abstract] Objective To explore the application of total quality management mode in the blood banks through analyzing the quality data retrospectively so as to provide reference for the effective operation and continuous improvement of the quality system. Methods Data of non-conformities from January 2016 to December 2020 were collected through monthly quality monitoring，monitoring of key points in the blood collection and supply process，non-conforming products and non-conformities report，internal quality audit and management review，etc. Results The 102 non-conformities were classified by factors，departments of generation，degrees of non-conformities and causes ......