[摘要] 护患纠纷的主要原因是护理人员法律意识淡薄、责任心不强、业务能力欠缺及患者和家属的期望值过高，护患沟通障碍、护理服务不到位等。医院应提出防范对策，转变观念、加强安全教育、强化法律意识、强化职能管理、提高护士自身素质、加强护患沟通是防范护患纠纷发生的关键。

    [关键词] 护患纠纷；原因；防范对策

    [中图分类号] R47 [文献标识码] A [文章编号] 1674-4721(2015)05(c)-0122-03

    [Abstract] The main reason of nurse patient dispute is lack of legal consciousness，weak responsibility，lack of business ability of nursing staff，and too higher patient and family expectation value，the nurse patient communication barrier，inadequate nursing service and so on.Hospitals should propose preventive measures ......