【摘 要】 “生物-心理-社会”新医学模式的提出已经过去二十多年，但探索与之相适应的医学提供方式或医学服务模式的成效仍然不显著。作者以新医学模式理论、马斯洛需求层次理论、医学社会学等理论作为指导，提出要践行新的医学模式就需要在医院中建立舒心服务模式，在对病人身体疾患高品质诊治的同时，医疗服务要以病人的感知、体验是否舒心作为出发点或落脚点，注重病人心理及社会缺失的全面诊断或评估，并完整提供病人及其亲友参与、可定制、个性化、贴切的身心诊疗及人文化的服务方案。同时提出了建立舒心服务模式有待研究的问题。

    【关键词】 医院 舒心服务模式

    【Abstract】 "The biological-psychology-society" new medical model has been proposed in the past 20 years, but the exploration and that adapt to the medical provide ways or medical service mode of the effect still is not significant.The new medical model theory, maslow's hierarchy theory of needs, medical sociology theory as the guide, puts forward to want to practice a new medical model will need to establish shu xin in hospital service mode, to the body in the treatment of disease high quality at the same time, the medical service to the patient's perception, experience as a starting point and the foothold whether shu xin, pay attention to the lack of patients psychological and social comprehensive diagnosis or evaluation, and provide complete patients and relatives and friends, can be customized to participate in, individuation, appropriate diagnosis and treatment of body and mind and the humanism of the service plan. At the same time puts forward the service mode to be established shu xin research issues. ......